Help Desk Staff


Company Overview

"Vascommers" aim to deliver BRIGHT solution for your business. We have establish partnership with telecommunication companies and banks to build and develop branchless banking system, server based e-money system, and internal information systems. We enhance the experience of many business lines who need to grow and spread their market area towards many cities in Indonesia. Vascomm also working in the field of Internet of Things (IoT) to develop future technology like smart homes/office and smart city. At Vascomm, we believe that everything can be enhanced.

We are looking for a competent help desk to provide fast and useful assistance for out users and clients. Help desk will answer queries on basic technical issues and offer advice to solve them. An excellent Help desk must have good technical knowledge and be able to communicate effectively to understand the problem and explain its solution. They must also be customer-oriented and patient to deal with difficult customers The goal is to create value for clients that will help preserve the company‚Äôs reputation and business.

Employee Benefits

8 Hours flexible Working Time

Fun working place

Support and Clear Supervision

Competitive Salary

Overtime and Business Trip fees

Health Insurance Program

Project commission 

Bonus Based Program

Employee Training and Development

Career Path


Responsibilities
  • As the first layer in providing problem support related to products and or applications used by users
  • Responsible for following up problems that occur to users
  • Responsible for escalating problems to operational staff
  • Responsible for making routine reports to the related pic
  • Responsible for making knowledge base of problems that have already occurred
Details

ENTRY LEVEL

SIDOARJO, INDONESIA

VACANCIES: 1


Requirement


  • Graduated from Vocational High School (SMK RPL) with 1 year of  work experience or D3 fresh graduate
  • Able to communicate well
  • Able to work under pressure
  • Familiarity in website development is an added value
  • Familiar with administration functions on Windows and Linux is an added value