Inhouse Operation and Maintenance Center
Company Overview
"Vascommers" aim to deliver BRIGHT solution for your business. We have established partnerships with telecommunication companies and banks to build and develop a branchless banking system, server-based e-money system, and internal information systems. We enhance the experience of many business lines who need to grow and spread their market area towards many cities in Indonesia. Vascomm also working in the field of Internet of Things (IoT) to develop future technology like smart homes/office and smart city. At Vascomm, we believe that everything can be enhanced.
We're looking for full-stack engineers to develop virtual account platform in the financial technology business. The person will be helping the back end and front end development of the platform and are a critical part of the success of the development.
Employee Benefits
8 Hours flexible Working Time
Fun working place
Support and Clear Supervision
Competitive Salary
Overtime and Business Trip Fees
Health Insurance Program
Project commission
Bonus Based Program
Employee Training and Development
Career Path
Responsibilities
- Keeping records of incidents that occur.
- Grouping the problems according to the type of service and the type of problem.
- Asking users for information if the information provided is not clear.
- Identify problems using the available knowledge base.
- Checking logs and databases to support problem solving.
- Escalate to the relevant team if the problem has not been resolved.
- Conduct regular updates regarding knowledge about products and services.
Sidoarjo, Indonesia
HYBRID WORKING
Requirement